Privacy Policy — VETERANS RAFTAR CARS PRIVATE LIMITED
Effective date: November 13, 2025
VETERANS RAFTAR CARS PRIVATE LIMITED (“we”, “us”, “our”, “Raftar Cars”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information when you use our website, mobile app, telephone booking, or other services.
1. Information we collect
We collect information you provide directly and information that is automatically collected when you use our services.
A. Information you provide
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Identity and contact details: name, email address, phone number, residential or billing address.
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Booking information: pickup/drop locations, dates and times, trip type (self-drive / chauffeur-drive / airport transfer / event / wedding / corporate), vehicle preference, special requests.
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Payment information: payment method, transaction details, and billing address (processed securely by our payment partners — we do not store full card data on our servers).
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Identification and verification documents: driving licence, passport or other ID, photographs required for verification.
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Communication content: messages you send during booking or support interactions, feedback and reviews.
B. Information collected automatically
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Technical data: device identifiers, IP address, browser type, operating system, pages visited, cookies and similar technologies.
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Location data: approximate location derived from IP address or precise GPS location if you enable location services in our mobile app.
2. How we use your information
We use data to provide and improve our services, to operate bookings and payments, and to keep you informed:
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To process and confirm bookings, arrange pickup/drop and deliver the services you requested.
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To verify identity and eligibility to rent (e.g., driving licence checks).
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To process payments and refunds, and to prevent fraud and misuse.
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To communicate about your booking, send invoices/receipts, service updates, reminders, or customer support responses.
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To provide roadside assistance, driver coordination and to handle emergencies.
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To personalise and improve our website, app, and marketing (with your consent where required).
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To comply with legal obligations and respond to lawful requests from public authorities.
3. Sharing your information
We may share your information in the following ways:
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Service providers & partners: payment processors, identity verification providers, GPS/telematics vendors, maintenance partners, and customer support providers who process data on our behalf to deliver the service.
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Drivers and rental partners: when required to fulfil a booking (e.g., sharing pickup details with a chauffeur or local fleet partner).
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Legal & safety reasons: to comply with laws, court orders, or to protect our rights, safety, or property — including cooperating with law enforcement.
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Business transfers: in the event of a merger, sale, reorganization, or acquisition, personal data may be transferred as part of the business transaction.
We do not sell your personal information to third parties for their own marketing purposes.
4. Retention
We retain personal information as long as necessary to provide services, for bookkeeping, legal compliance, dispute resolution, and fraud prevention. Typical retention periods vary by data type (e.g., booking records retained for several years in line with tax and regulatory requirements). If you want details for a specific category, contact us (see Section 12).
5. Security
We take reasonable technical and organisational steps to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and regular security reviews. However, no system is completely secure; if a breach occurs we will follow applicable notification rules.
6. Cookies and similar technologies
We and our partners use cookies, pixels and similar technologies to operate our website, analyse usage, and personalise content. You can manage cookie preferences through your browser settings or via controls provided on our site. Blocking all cookies may limit functionality.
7. International transfers
If you access our services from outside India, your data may be transferred to, stored, and processed in India or other countries. We will ensure appropriate safeguards are in place for international transfers as required by law.
8. Your rights and choices
Depending on local law, you may have rights to: access, correct, or delete your personal data; restrict or object to certain processing; obtain a copy of your data; and withdraw consent where processing is based on consent. To exercise any rights, contact us using the details below. We may need to verify your identity before responding.
9. Booking, operational & cancellation related notes (privacy context)
Some operational rules and charges are governed by our separate Terms & Conditions and booking policies. For clarity on how we handle booking communications and disputes:
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All cancellations and booking changes should be made through our official helpline or email (do not rely on drivers for cancellations).
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For airport bookings and chauffeur retention after scheduled hours, customers may incur additional charges (these operational charges are included in our Terms & Conditions).
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During service fulfilment, limited booking and trip details are shared with drivers or local partners solely to provide the requested service.
10. Children
Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe we hold information about a child, please contact us to request deletion.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes we will post the updated policy on our site with the effective date.
12. Contact us
For questions, data access requests, to update information, or to report a privacy issue, please contact:
VETERANS RAFTAR CARS PRIVATE LIMITED
Email: veteransraftarcarspvtltd@gmail.com